Open Course Booking Form
To confirm your training, please fill out this form, complete all details and return to us, with authorised signatories. Once you submitted the form, your details will be processed and you will receive a confirmation email with all relevant course information. For further information please contact us.
Select a Course
Assertive Communication Skills
Customer Service and Customer Care Skills
Telephone Skills and Customer Care
Communication Skills to Deal with Difficult People
Leadership and Team Building for Managerial Success
Effective Letter, Emails and Report Writing
Management Skills for New Manager
Project Management for non-project Managers
Telesales and Telemarketing
Train the Trainer
Correcting Poor Performance and Disciplinary Procedures
Managing Difficult Employees
Interviewing and Recruitment Skills
Coaching for Effective Management
Direct Line/ Mobile
Email address (for delegate course confirmation and reminder)
Training Authorised By - Name
Please indicate Method of Payment
Purchase order Reference Number (if applicable)
Accounts Payable name and contact details
Accounts Payable email address
Invoice address details (if different from above)
Terms and Conditions of contract – PLEASE READ
The cost of £299 for a one-day course, £599 for a two-day course includes all written course materials. All fees must be paid in full prior to each course. A VAT invoice will be sent on receipt of booking form. All cheques are to be made payable to Impression Training. For BACS payments contact the office for details. Overdue payments will automatically incur a £99 administration surcharge and will be applied every 7 days.
All completed and returned booking forms are bound by the following Terms and Conditions without exception: Cancellations will only be accepted by written confirmation at least 15 working days prior to the start of each course. Failure to notify us within the given period will result in full course fees being charged. Delegates postponing must give at least 15 working days notice. If the required notice is not given, the delegate will be subject to a £150 ex VAT fee to cover costs. When a delegate postpones a course, they must be able to attend the next available training date, or supply a delegate to attend in their place. Failure to do so will result in the charging of full course fees. Sickness must be confirmed no later than 8.30am on the morning of the training.
In the event of a change of course date, venue or cancellation by Impression Training, delegates will be notified 7 days prior to the start of the course. In these circumstances delegates will be offered alternatives dates or a full refund.
Please confirm the above details and submit this form.
Impression Training Ltd., BBS House, 125 Poplar High Street, London E14 0AE
Tel: +44 203 621 2426 email: firstname.lastname@example.org
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